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911 Crisis Center
An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.
S2, EP5 "Dispatch Dad"
Rookie Steve Schieferstein is new to CVD but brings a wealth of experience as a former EMT and police officer; for 12 hours straight, Steve must adjust to the other side of the phone and handle all types of calls -- from roadkill to a full arrest.
S2, EP7 "A Week to Be Appreciated"
The shift is showered with food and fun during Appreciation Week, but the calls keep coming, including a robbery in real time and reports from the gruesome scene of an accident; dispatcher Tiffany Ward wins an award for a call from the previous year.
S2, EP9 "Leaving a Legacy"
Dispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job; he helps newbie Salena Hall navigate 911 and must deescalate a dangerous dispute when a neighbor pulls a gun on the caller and her family.
S2, EP22 "First Fourth"
It's rookie Savannah's first time dispatching July Fourth; while she leans on her team's years of experience, there's no telling what's to come; when a drunk driver takes off on Savannah's officers, she must come to grips with a tragic outcome.
S2, EP21 "Fireworks"
With July Fourth just around the corner, the dispatchers brace for nonstop complaints and hope for the best; when a block party breaks out in a fight, the dispatchers scramble to get the officers the details they need before it turns deadly.
S2, EP20 "Supervisor Matt"
On Matt's first day as supervisor, he must navigate his new duties while leading the team that trained him just one year ago; anxieties spike when a caller learns of a possible hostage situation; reports of a house fire call for rapid action.
S2, EP19 "Me and the Trainee"
The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR started, Patrick is on his own to dispatch the rescue squad before it's too late.
