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911 Crisis Center
An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.
S2, EP9 "Leaving a Legacy"
Dispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job; he helps newbie Salena Hall navigate 911 and must deescalate a dangerous dispute when a neighbor pulls a gun on the caller and her family.
S2, EP11 "Cheers to Saving Lives"
Jessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles to make sense of a reported gunshot victim in the drive-thru lane; when Jessica coaches a caller through CPR on his mother, she's shocked to learn the cause.
S2, EP16 "The Officer's Wife"
Dispatcher Savannah Brown settles in at CVD thanks to the support from her police officer spouse, but while helping callers in threatening situations with little information to relay to police, she fears she is sending them blindly into danger.
S1, EP16 "Work Family"
The team comes together to support Donna Majoros when she is faced with a call that brings a past trauma into light; when Essence takes a break, a carjacking goes from bad to worse; Melinda caps off another night at dispatch with a cake with a twist.
S2, EP22 "First Fourth"
It's rookie Savannah's first time dispatching July Fourth; while she leans on her team's years of experience, there's no telling what's to come; when a drunk driver takes off on Savannah's officers, she must come to grips with a tragic outcome.
S2, EP21 "Fireworks"
With July Fourth just around the corner, the dispatchers brace for nonstop complaints and hope for the best; when a block party breaks out in a fight, the dispatchers scramble to get the officers the details they need before it turns deadly.
S2, EP20 "Supervisor Matt"
On Matt's first day as supervisor, he must navigate his new duties while leading the team that trained him just one year ago; anxieties spike when a caller learns of a possible hostage situation; reports of a house fire call for rapid action.
S2, EP19 "Me and the Trainee"
The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR started, Patrick is on his own to dispatch the rescue squad before it's too late.
